Privacy Policy

Who We Are

Vita Bella Gifts is an online gift shop located at https://vitabellagifts.com. We specialize in digital personalized designs printed on a range of products, including apparel, mugs, and home decor. If you have privacy-specific concerns, please contact us at [info@vitabellagifts.com].

What Personal Data We Collect and Why We Collect It

We collect various types of personal data for different purposes. These include improving our services, fulfilling orders, and providing a personalized shopping experience.

Personal Data We Collect Includes:

Name and Contact Information: Collected when you register an account, place an order, or contact us. This includes your name, email, address, and phone number.
Payment Information: Required to process orders and prevent fraud. Payment information is collected through secure third-party processors, and we do not store your credit card details.
Account Preferences: Saved to help personalize your shopping experience and facilitate future orders.
Technical Data: Such as IP address, browser type, and cookies, which help us manage website functionality, detect spam, and estimate shipping.

Purpose of Collection:

Analytics and Improvement: To monitor site performance, improve our offerings, and understand customer behavior.
Fulfillment of Orders: To process orders, ship items, and provide customer support.
Customer Account Setup: For users who create accounts to make repeat purchases easier.
Marketing (with Consent): If you choose to opt-in, we may use your information to send you promotional messages.

Comments

If you leave a comment on our site, we collect data shown in the comments form, including your IP address and browser user agent for spam detection. An anonymized hash of your email may be sent to the Gravatar service to determine if you’re using it. Once approved, your profile picture will be publicly visible alongside your comment.

Media

Please avoid uploading images with embedded location data (EXIF GPS), as this can be downloaded by other visitors.

Contact Forms

Data provided through contact forms is retained for up to six months for customer service purposes. Information submitted is not used for marketing unless you consent.

Cookies

Our website uses cookies to improve your experience:

Comment Cookies: To remember your details for future comments, retained for one year.
Account and Login Cookies: Retained for two days, or up to two weeks if you choose “Remember Me.”
Checkout Cookies: To track cart contents and make checkout smoother. You can control cookies through your browser settings, but disabling them may affect site functionality.

When you purchase from us, we collect:

Product View and Cart Information: Used for order history and suggested product recommendations.
Location, IP Address, and Browser: To calculate taxes and shipping.
Account Information: For account creation and checkout.

We retain order information for tax, legal, and administrative purposes, typically for 10 years. Team members such as Administrators and Shop Managers have access to this information to help fulfill orders, process refunds, and provide support.

Customer accounts

For customers who create accounts on our site, we collect personal information such as name, email, and shipping address to facilitate order fulfillment. Customers can view, edit, or delete this information anytime through their account settings (except usernames). Website administrators may also access and manage this information to support order fulfillment and account management.

Google analytics

We use Google Analytics to monitor site performance and customer engagement. This data is anonymized and used solely for internal improvement. You may opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Who We Share Your Data With We share data with third-party providers only as needed to support our services:

Payment Processors: We use WooCommerce, Stripe and PayPal for secure payments, which may involve sharing transaction details such as total purchase amount and billing information. See PayPal’s Privacy Policy for more details.
Google Analytics: For understanding site traffic and usage.

How Long We Retain Your Data

Account Information: Retained as long as your account remains active. You can delete your account or contact us for assistance.
Order Information: Retained for 10 years due to tax and regulatory requirements.
Comments and Reviews: Retained indefinitely unless you request removal.
Analytics Data: Retained for one year to track performance improvements.

Your Data Rights

You may request a copy of your personal data or request deletion of data at any time. Please note that some data may be retained to comply with legal requirements. For data access or deletion requests, contact us at [info@vitabellagifts.com].

Where Your Data Is Sent

Data, including customer comments, may be processed through automated spam detection. We use secure third-party providers who comply with data protection standards required by law.

How We Protect Your Data

We employ industry-standard security measures, including encryption, secure servers, and restricted access to personal data. We conduct regular security audits to ensure data integrity.

Data Breach Procedures

In the event of a data breach, we will notify affected individuals within 72 hours and follow our internal reporting protocols. Measures include prompt resolution, investigation, and prevention steps.

Third-Party Data

Our site does not receive third-party advertising data or use automated profiling. However, we may receive transaction-related information from payment providers to prevent fraud.